Effective Management Skills
Purpose of Program
Everyone agrees that the most important asset of any organization is the human asset. Thus, the all important 21st century question becomes – How much untapped potential, energy, commitment and creativity currently exists within the human asset in your organization, team or department? What would it mean to your culture and bottom-line if you could learn to unleash just 10% more of the latent human potential? This seminar is precisely about the principles and practices of optimizing the human asset.
Who Should Attend
For all managers, supervisors, team leaders or anyone who is responsible for achieving results through people and who want to bring the best out in people.
Benefits of Attending
Participants will deepen their understanding of motivation, engagement, delegation / empowerment and practical feedback skills in this interactive (NO role plays), high energy and thought-provoking seminar. Participants will learn proven, powerful and practical strategies and techniques that will last a life-time and can applied the next day.
Content Overview
Module ONE – Creating a Culture of Engagement & Teamwork
- The seven roles of a highly effective team leader
- What engagement really means
- How to measure how engaged people are
- Factors that motivate people and build engagement; and factors that de-motivate people and erode engagement
- Understanding group dynamics and how to develop team synergy
- The 11 characteristics of high performance teams (assessment tool)
- The most common team pitfalls and how to avoid them
Module TWO – Delegation & Empowerment
- The principles of effective delegation … The truth about empowerment
- What empowerment really means and why it is so important
- The complete 7 step delegation process
- The risks and restrictions of empowering people
- A tool to determine what performance feedback is appropriate to give each employee
- How to teach and facilitate a process for employee problem solving to prevent reverse delegation
- The essential difference between accountability and responsibility
Module THREE – Core Coaching Communication skills
- How to create constructive coaching conversations (effective one-on-one communication)
- How to listen so that people feel understood
- How put forth ones opinion or idea in manner most likely to gain acceptance and buy-in
- How to say no to some without rupturing the relationship
- How disagree someone without being disagreeable
Module FOUR – Coaching & Feedback skills
• The essential difference between influence and persuasion
• How to plan and prepare for delivering difficult Re-directive feedback
• How to deliver Re–directive feedback in a manner that no one gets hurt
• How to confront someone who’s behavior is problematic
• The four steps and four levels of Re-directive feedback
• How to deliver Re-enforcing or positive feedback in a manner that makes it meaningful